1001 Pretty Things is committed to providing high-quality products and excellent customer service. Please read our returns and exchanges policy carefully before making a purchase.

Faulty or Damaged Items

If your item arrives with a manufacturing defect or is damaged in transit, please contact us within 7 days of receiving your order. We will offer a replacement or refund, depending on the situation and product availability.

To initiate a return, please email us at 1001prettythings@gmail.com with the following details:

• Order number
• Clear photos of the faulty or damaged item
• A brief description of the issue

Our team will review your request and respond within 1-2 business days.

Change of Mind

We do not accept returns or exchanges for change of mind or other non-fault-related reasons. This includes but is not limited to:

• Choosing the wrong item or size
• Disliking the colour, style, or material after delivery
• Finding a lower price elsewhere

Under Australian Consumer Law, retail stores are allowed to set their own return policies for non-faulty goods. At 1001 Pretty Things ., we strictly follow our stated returns policy, and we appreciate your understanding.

Our Commitment

We are committed to complying with all obligations under Australian Consumer Law, including your rights in the case of faulty goods.

For any questions, please don’t hesitate to contact our team via email at 1001prettythings@gmail.com.